I collaborated on user interviews, created personas, produced wireframes, front-end design comps and various documentation.
I also collaborated on all aspects of usability testing and QA.
Prior to launch, only 37% of identity theft reports were submitted online.
After launch, online reports spiked to 68% - both saving money and providing better citizen service in the form of more tailored recovery plans.
Won the 2016 Center for Plain Language Grand ClearMark Award recognizing the highest achievement of “clarity and simplicity.”
Won the 2016 ACT-IAC Impacter Award recognizing “greatest magnitude of innovation results and benefits” among “the brightest minds in government IT problem solving.”
Nominated for a 2017 Service to America Medal from the Partnership for Public Service, recognizing “the many ways our government is making our country better, safer and stronger.”