thumb-idtheftgov.jpg

IdentityTheft.gov

web | UX | IA | content strategy | visual design | research

The design of IdentityTheft.gov was driven by empathy for identity theft victims. I wanted to drive the experience toward making people feel less overwhelmed and more confident in their next steps.

 I collaborated on user interviews, created personas, produced wireframes, front-end design comps and various documentation.

I collaborated on user interviews, created personas, produced wireframes, front-end design comps and various documentation.

identitytheft-flow-sitemap.jpg
 I also collaborated on all aspects of usability testing and QA.

I also collaborated on all aspects of usability testing and QA.

 Prior to launch,  only 37%  of identity theft reports were submitted online.  After launch,  online reports spiked to 68%  - both saving money and providing  better citizen service  in the form of more tailored recovery plans.

Prior to launch, only 37% of identity theft reports were submitted online.

After launch, online reports spiked to 68% - both saving money and providing better citizen service in the form of more tailored recovery plans.

identitytheft-palette.jpg
  Honors:   Won the 2016 Center for Plain Language  Grand ClearMark Award  recognizing the highest achievement of “clarity and simplicity.”  Won the 2016  ACT-IAC Impacter Award  recognizing “greatest magnitude of innovation results and benefits” among “the brightest minds in government IT problem solving.”   Nominated for a 2017 Service to America Medal  from the Partnership for Public Service, recognizing “the many ways our government is making our country better, safer and stronger.”

Honors:

Won the 2016 Center for Plain Language Grand ClearMark Award recognizing the highest achievement of “clarity and simplicity.”

Won the 2016 ACT-IAC Impacter Award recognizing “greatest magnitude of innovation results and benefits” among “the brightest minds in government IT problem solving.”

Nominated for a 2017 Service to America Medal from the Partnership for Public Service, recognizing “the many ways our government is making our country better, safer and stronger.”